"Welcome to General Hospital, what brings you here today?"
"My name is Mrs. Stewart and this is my 6 year old daughter Paige! I think she has a cold and it seems to be getting worse. Her pediatrician is not available for 3 days and they told me to come here."
Paige is triaged and categorized as non-emergent She could have to wait 4 or more hours to be seen in the ER.
"I have to work tomorrow and Paige has school, we cannot wait that long! With our Medicaid insurance it will be difficult to find another pedicatrician."
"Here is a listing of community health clinics that would be able to see her"
The triage nurse then encourages the family nurse practitioner on staff to advise Mrs. Stewart to take Paige home and wait to be seen in a clinic.
Return to the presentation for discussion of this scenario!