healthAlliance has a very complex business and right now, we have over 100 different entry points into hA.
Customers have over 18 different customer facing published phone numbers to choose from.
54 different email addresses... and that's only the ones advertised.
And no single portal to log queries on line.
What did we do about it?
We established SPoC, to deliver better outcomes for our customers to access our services.
By standardising our tools and processes we will enable the wider hA team to work together
// GIVE SOME FACTS ABOUT YOUR COMPANY
in 12 countries
Our team is highly qualified. We pride ourselves in always achieving the best results for our clients. We have a multidisciplinary experienced crew that solves each client's quieries efficiently.