Now that you understand your customer's needs...
It's time to Close the Sale
The good news is if you've followed the selling steps
Closing the Sale is the easy part
Steps like: Building Rapport Up Front Agreement Building the Basket
Keep you on the right selling path from the start.
"Would you like me to grab that for you?"
An easy way to close is with an "Assumptive Close"
How many ink cartridges would you like with your new printer?
Confident statements are tough to deny.
You could also close with a "No-Hassle Solution"
You're going to need a Square Trade plan, so I've filled out all the paperwork, and all you have to do is sign here.
These 2 techniques help close sales for products and their attachment items too!
When do you close?
Listen for phrases that your customer is ready
Is this in stock?
Does this come in black?
You don't always get a YES, right away
SOMETIMES, YOUR CUSTOMER MIGHT JUST NEED MORE
"I'll give you a few minutes...."
You seem a little unsure. Is there something else I can answer for you?
or AN OBJECTION
Turn objections around with: Feel, Felt, Found!
I think that I can get free antivirus software online!
"I know how you feel,
"Many of my customers have felt the same way."
"But they've found that the FREE software didn't protect their computer as well."
Closing the Sale is Easy
Make it Easy
It's time to take what you've learned to the sales floor
Practice and perfect these skills
and drive sales and satisfaction