HCI 445 Idea Card
Bringing pets to the vet can be difficult and often times affect the decision to go to the vet. A number of factors impact this decision, such as: pet anxiety, inclement weather, transportation, veterinarian’s office hours, and cost of services. These factors can cause cancellations of follow-up visits and assessments of minor injuries or illness.
Mobile (car) Veterinarian Services http://www.mobilefamilypetvet.com/
PetMD - online resource for pet medical conditions http://www.petmd.com
Primary Users - Pet Owners
Secondary Users - Veterinarians, Veterinary techs, and veterinarian office members.
I plan to recruit by reaching out to local pet hospitals and friends working for pet hospitals.
How often are appointments for minor injuries or illness cancelled due to scheduling, cost, or travel inconveniences? Is there a better way to connect Pet Owners to Veterinarians for medical advice?
Content is directly pulled from abstract, articles, and evaluations. All work sources are cited.
The purpose of this study was to determine how a prototype with remote Skype like technologies could help pet owners communicate with their dogs while away from home.
Pet video chat: monitoring and interacting with dogs over distance
“Our results show promise for pet-based video chat systems that allow owners to monitor their pets when they aren’t at home and interact with them through onscreen visuals and an audio connection. “
The design of the study was qualitative based on individual usability testing of the prepared prototype.
This study doesn’t solve my problem because it isn’t evaluating how this work could be applied to medical care.
This paper is relevant because it’s shows how pets respond to remote technologies. It could lend a way to think about solving the challenges Pet owners face while going to the Vet.
Golbeck, Jennifer, and Carman Neustaedter. "Pet video chat: monitoring and interacting with dogs over distance." CHI'12 Extended Abstracts on Human Factors in Computing Systems. ACM, 2012.
The purpose of this paper was to “To compare veterinarians' and pet owners' perceptions of client expectations with respect to the monetary aspects of veterinary care and identify challenges encountered by veterinarians in dealing with pet owners' expectations.”
A focus group study of veterinarians' and pet owners' perceptions of the monetary aspects of veterinary care
They found that "the monetary aspects of veterinary care pose barriers and challenges for veterinarians and pet owners. By exploring clients' expectations, improving communication, educating clients, and making discussions of cost more common, veterinarians may be able to alleviate some of the monetary challenges involved in veterinarian-client-patient interactions."
The design of the study was qualitative based on focus group interviews.
It doesn’t address the problem because it isn’t focused on medical advice.
This is relevant because it adds to part of the challenges described in my problem statement.
Coe, Jason B., Cindy L. Adams, and Brenda N. Bonnett. "A focus group study of veterinarians' and pet owners' perceptions of the monetary aspects of veterinary care." Journal of the American Veterinary Medical Association231.10 (2007): 1510-1518.
The purpose of this paper is to assess dog welfare in the waiting room of veterinary clinics.
The assessment of dog welfare in the waiting room of a veterinary clinic
They found that 60% of interviewees reported their dogs were stressed. They also noted that 57.8% of dogs knew they were going to the vet before they arrived. One third of dogs displayed travel-related problems outside the clinic.
They evaluated the welfare of the dogs by conducting individual qualitative interviews with the pet owner and their dog alone in the waiting room.
It doesn’t address my problem because it doesn’t fully explore ways these challenges can be avoided.
This paper is relevant because it adds to part of the challenges described in my problem statement.
Mariti, C., et al. "The assessment of dog welfare in the waiting room of a veterinary clinic. " Animal Welfare 24.3 (2015): 299-305.
The purpose of this paper was to "assess the current state, relevance, and adequacy of veterinary communication skills among veterinary practitioners, to assess interest in further training, and to understand perceived challenges in communicating with clients."
Veterinarian-Client Communication Skills: Current State, Relevance, and Opportunities for Improvement
They found that while there has been increased emphasis on communication skills training during and after veterinary school, there is a need for more relevant and accessible training.
They surveyed veterinary practitioners in the United Kingdom and United States
It doesn’t address my problem because it’s not evaluating communication directly between pet owners and practitioners.
This paper is relevant because it relates to some of the challenges pet owners face when communicating with practitioners
McDermott, Michael P., et al. "Veterinarian-Client Communication Skills: Current State, Relevance, and Opportunities for Improvement." Journal of veterinary medical education 42.4 (2015): 305-314.