Welcome to an Overview of the Healthcare Industry Course: 001 Heka Academy
Welcome to the Class
- Welcome to the class. This course is the first step in becoming a Certified Heka Healthcare Customer Service Technician (HHCST). - Heka Academy technician level courses are designed to be completed at your own pace, most courses can be completed within 60 minutes (not including final exam).
Health Customer Service (HCS)
Health Customer Service is the assistance that healthcare organizations provide to the internal and external customers that use its service.
Question to Ponder: What type of skills should health customer service professionals possess?
HCS Professional Must:
- Be Knowledgeable - Be Professional - Have Patience - Be Attentive - Be Good Communicators - Be Effective Time Managers - Be Efficient - Be Resourceful - Be Empathatic - Be Goal Oriented - Be Organized
What is a Certified Heka Health Customer Service Technician (HHCST)?
As an Heka Academy HHSCT student, you will learn the basics about the healthcare industry to include: how the industry operates, customer service, healthcare law, and healthcare ethics. You will also learn how to present yourself as a professional working in the healthcare indusry.
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